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#Post#: 92--------------------------------------------------
Forget about the music and use a voiceover
By: Md Raihan Date: September 12, 2023, 3:32 am
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It is important to assess that the user who calls to resolve a
question or a problem is probably already a customer of the
company . Good service and the final resolution of the query can
pave the way for a possible sale . Solve your doubts and then
sell When a user calls a call center and resolves the question
or problem they had, they are satisfied . That is the best time
to be able to sell you another product , offer an additional
service or convince you to upgrade your plan.
Before selling it is important to make the Phone Number List
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customer feel good . And there is nothing
better than solving your problems with solvency and speed to
achieve it. Show appreciation and closeness Many customers are
tired of running into switchboards and bots to solve their
problems. Using real and close agents can be your best ally to
sell. Use a close and grateful script to make the client feel
comfortable. After receiving a cordial and pleasant treatment it
will be much easier to proceed with the sale of a product or
service. Optimize waiting and forget about music.
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It is vital that customer waits are as short as possible,
although we know that this is something very complicated. If he
has to wait, make him pay attention to your news as a company.
to tell you why you should continue, what's new, or what service
might go perfectly with your monthly plan. Lastly, a rather
revealing piece of information: 15% of users who call a call
center and are unable to answer their questions change brands or
products. Send comment Personalization in the customer's CX in
the call center Oct 26, 2022 | Call centers | 0 Comments
Scripted conversations and manual-based sales are losing appeal
to contact centers around the world.
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