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#Post#: 142--------------------------------------------------
Topics can identify whether
By: Himon kumar Date: September 12, 2023, 5:29 am
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If users who mention product Likewise, if satisfaction levels
are high with this service, you can look for alternatives to add
even more value to it. Monitor your competition with Speech
Analytics Another interesting feature of Speech Analytics is the
mention of competitors. By adding other brands that provide the
same service as yours, it is possible to map the impact of
competitor strategies on consumer perception.
In other words, if the name of a company in your segment is
always mentioned by the public, you can know if the brand's
value is lower than yours, if the delivery is more satisfactory
or the service is more optimized. This way, your Phone Number
List
HTML https://b2cfax.com/blog/page/11/
agents can adjust their speech,
offer discounts or highlight their differences compared to the
competition. Create topics with Artificial Intelligence Topics
in Speech Analytics let you know whether agents are following
the service script.
HTML http://zh-cn.phonenumberuk.com/wp-content/uploads/2023/09/Pink-Colorful-Digital-Marketing-Presentation_page-0001-300x169.jpg
HTML https://b2cfax.com/blog/page/11/
With this option, you can create markers that automatically
appear in calls as the steps are followed by the agent. For
example: The company's service script is: greeting, ask for the
name, find out what you need, negotiate the price and close the
deal. these requirements are followed. To do this, you set up a
“greeting” marker when the agent says “hello, how are you? My
name is João”, and a “negotiation” marker when you say “do you
want to know our other plan?”; This way, it is possible to know
the level of adherence to the script by the attendants.
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