Subj : Network hardware
To   : tassiebob
From : niter3
Date : Tue Oct 22 2024 07:13 am

 ta> The licensing system in XR blows chunks (and sometimes core dumps). 
 ta> Maybe it's got better, but some of my ex-colleagues tell me that's
 ta> driving their desire to change vendors.  We bought a fleet of boxes with
 ta> perpetual licensing - until Cisco decided that wouldn't be a thing any
 ta> more and our boxes became unlicensed.  We beat them into submission, but
 ta> really?

Agree! Their whole licensing model is terrible!

 ta> Related to this, sometimes a command will exist in the CLI, but throw a
 ta> SDK error when you try and commit.  In such a rush to port XR to a new
 ta> platform that they didn't have time to tidy up the CLI and remove
 ta> commands that don't actually work, or tidy up the documentation for that
 ta> matter.

Haven't seen this one yet.

 ta> Hardware issues causing boxes (NCS540's specifically) to spontaneously
 ta> lock up, requiring a re-power to temporarily recover.  Same boxes seemed
 ta> to have DC power supply issues that resulted in what looked like them
 ta> crowbarring and requiring manual intervention (no other equipment on the
 ta> same DC supply affected).

Only thing I'm seeing this with are their shitty FTD's.

 ta> Their TAC sucks.  Hard.  Very hard.  Extremely hard.  In a previous job
 ta> it was so bad we ended up with high-touch support, just to get the level
 ta> of support we previously had from the TAC.  Then that went south and we
 ta> ended up with a Cisco engineer working from our office.

Support is awful. To be fair, I have a very difficult time understanding some of their tech support agents. Which ultimately gets me more frustrated!

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