Subj : Re: ai sucks ass
To   : Carol Shenkenberger
From : poindexter FORTRAN
Date : Tue Mar 19 2024 06:38:00

-=> Carol Shenkenberger wrote to fusion <=-

 CS> The worst is the AI phone systems. I've wasted as much as 3 HOURS with
 CS> that at LOWES over an order gone wrong once.  I got 'forwarded' by 1
 CS> human (finally reached but not allowing me to exolain the full problem.
 CS>  Twice I was forwarded to the same person and 3 times to another same
 CS> person.

 Sounds as bad as reaching real people at AT&T. I once had a
 business-class internet service paid for through a wholly-owned
 subsidiary, and they continually bounced calls back and forth between
 AT&T and the billing party. Then AT&T would say it's the billing
 party's problem and I should be working through them, since they're the
 "customer".

 I asked the billing party what value they provided to the customer, and
 after a long pause, was asked if there was anything else I could help
 with, then was thanked for being their customer.   :|


.... Allow an easement
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