Subj : Re: The customer is always right? (was:Re: Change)
To   : JOE MACKEY
From : George Pope
Date : Wed Dec 15 2021 12:13:49

 >    In parking my philosophy is "the customer (violator) is always wrong".
 > :) 

Because you've been doing your job long enough you know if/when you've msade a
mistake & likely correct it l.ong before the ticket is given?

 >   I get complaints from violators for being cited when its clearly their
 > fault: didn't put money in a meter, parked where they didn't belong, etc.
 >   If I am at fault, for whatever reason (meter not working, their permit
 > not visible but have it, etc) I take the ticket back.  Otherwise go talk to
 > the people in the office.
 >    Sometimes photo's are taken for questionable violations:

Smart man. I like having a camera in my pocket at all times, with instant
review if the photos I take.

I wazsn't sure of the game a local grocery store was playing on getting out of
selling at flyer pricing (as is the law); I negotiated with a lower level
manager to split the difference on a $20 box of halloween candy, by giving me
another brand(more expensive) for the flyer price.  I explained to him I'd
taken a photo of the display & emailed it to my compter at home to compare to
the flyer I had there (they no longer provided fltyers in store. . hmmm. . .)

I now, when there's likely to be a dispute at the till (shelf price higher t
han flyer price, I photo the shelf & look up the flyer online, & ensure I get
my free item (if the scanner scans even 1c higher than ANY other price ANYWHERE
in their advertuising (including in store hand-written signs) I get first item
free (up to $10)

I once got over 30 cherery pies at Safeway before they fixed the code in the
computer to stop ringing up as solid-top fruit pie ($1 more than lattice-top)

I'd pop in every couple days intending to buy a cherry pie, & BOOM, it rang up
too high again. . . I began giving every second one to a fellow sweet tooth in
the building! Never hsd that much of a deal since, but they got lots of
promotion out of those $150 worth of pies!

Everybody wins! My favourite way to play life!



 >    "It wasn't marked handicap".  According to this photo the sign is right
 > there in the photo.
 >    "I had my HC hang tag up".  Not according to this photo.
 >    "It wasn't marked no parking".  The sign is right there in the photo.

 > > I'm humble enough to know I can be wrong, so I'll never call someone a
 > > liar & cheat

 >   I am also humble enough to know when I make a mistake and correct it.
 >   I also know that people lie to try to get out of the fine.
 >   One of the things I say in the office when someone has been complaining
 > about a ticket: Another of my many unhappy dissatisfied customers?  :)
 >   Joe
 > --- Platinum Xpress/Win/WINServer v3.0pr5
 >  * Origin: Fidonet Since 1991 www.doccyber.org bbs.docsplace.org (1:135/392)

Your friend,

<+]:{)}
Cyberpope, Bishop of ROM
--- SBBSecho 3.14-Linux
 * Origin: The Rusty MailBox - Penticton, BC Canada (1:153/757.2)

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