Subj : HP forced to ditch popular printer range following user backlash
To   : All
From : TechnologyDaily
Date : Tue Jul 09 2024 11:30:05

HP forced to ditch popular printer range following user backlash

Date:
Tue, 09 Jul 2024 10:25:48 +0000

Description:
HP pulls the plug on e-series versions of its popular LaserJet printers 
following widespread user complainys.

FULL STORY
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HP has discontinued its e-series LaserJet printers following widespread 
consumer dissatisfaction with the printers  mandatory online connection of 
the HP+ scheme. 

The decision, reported by German media outlet  , addresses growing 
frustration among users who have been forced to maintain a constant internet 
connection and use HP original ink and toner, with cheaper and more 
accessible third-party alternatives prohibited. 

The LaserJet e-series models, identifiable by an e suffix in their models 
names, now look to have been pulled from sale. HP discontinues LaserJet 
e-series printers 

HP+, which the company markets as a free upgrade that unlocks advance 
features, automaic updates, enhanced security, and much more on eligible 
internet-connected printers, requires an HP account, internet connection, and 
use of Original HP Ink for the lifetime of the printer. 

 Druckerchannel reports that the following HP+ printers are no longer 
available, however their standard model counterparts remain on sale: HP 
Laserjet M110we , M209dwe HP Laserjet MFP M140we , M234sdne , M234sdwe HP 
Laserjet Pro 3002dwe , 4002dne , 4002dwe HP Laserjet Pro MFP 3102fdwe , 
4102dwe , 4102fdwe 

Despite the change in strategy, existing e-series printers will continue to 
operate as purchased. However, they will not receive firmware updates to 
relax the HP-mandated restrictions. 

An HP representative told the German media outlet (translated to English via 
Google Translate): 

Since the introduction of HP+, our smart, connected printing system has been 
embraced by customers who appreciate the convenience, extended warranty and 
solutions. We know that some customers in IT-managed office environments are 
unable to meet the cloud connection requirements for HP+. 

To provide our customers with an exceptional printing experience in all 
office environments, we will no longer offer LaserJet series products with 
HP+. We plan to extend proven solutions such as Print from Anywhere and Smart 
Security to select new HP LaserJet devices. HP+ customers who are satisfied 
with their devices and service can continue to use their devices as before, 
so they do not need to make any adjustments. More from TechRadar Pro HP CEO 
just let slip a major issue with its printing strategy - and it's going to 
cost you Check out the best small business printers around today Weve put 
together a list of all the best HP printers



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Link to news story:
https://www.techradar.com/pro/hp-forced-to-ditch-popular-printer-range-followi
ng-user-backlash


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