Subj : Salesforce unveils its vision of AI agents to help every business
To   : All
From : TechnologyDaily
Date : Fri Sep 13 2024 12:30:05

Salesforce unveils its vision of AI agents to help every business

Date:
Fri, 13 Sep 2024 11:28:00 +0000

Description:
Salesforce says AI copilots and chatbots are outdated  Agentforce promises 
independence free of human input.

FULL STORY
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Salesforce has launched Agentforce, a suite of artificial 
intelligence-powered agents designed to improve productivity and efficiency 
across sales, marketing, commerce and customer service. 

The generative AI bots will be able to carry out tasks independently, 
reducing the need for human supervision and improving overall business 
output. 

The company says Agentforce marks a major milestone in artificial 
intelligence developments, progressing from human aids to more powerful 
tools. AI wont replace human workers, but will Agentforce? 

Agentforce represents the Third Wave of AIadvancing beyond copilots to a new 
era of highly accurate, low-hallucination intelligent agents that actively 
drive customer success, noted Salesforce CEO Marc Benioff. 

Benioff distanced Agentforce from now-familiar artificial intelligence tools 
, referring to copilots and chatbots as outdated because they rely on human 
requests. 

Salesforces initial set of AI agents will focus on roles like sales reps, 
service agents, personal shoppers and sales coaches. 

Agentforce is designed to carry out many of the early stages of an 
interaction before producing a summary for a human agent to review and take 
further steps. 

Despite the apparent threat, Salesforce believes Agentforce will free up 
human workers to focus on more rewarding workloads. 

Besides a series of out-of-the-box agents based on Salesforces Atlas 
Reasoning Engine, customers can also customize and deploy their own agents 
with a low-code builder. 

General availability for Agentforce for Service and Sales is slated for 
October 25, with some Atlas Reasoning Engine components arriving in February 
2025. Salesforce confirmed that Agentforce pricing starts at $2 per 
conversation. More from TechRadar Pro These are the best AI writers Boost 
efficiency in other areas with the best productivity tools Salesforce 
launches first ever AI center to help deal with the AI revolution



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Link to news story:
https://www.techradar.com/pro/salesforce-unveils-its-vision-of-ai-agents-to-he
lp-every-business


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