Subj : Zoom launches AI Companion 2.0 with a major agent focus
To   : All
From : TechnologyDaily
Date : Tue Mar 18 2025 17:00:08

Zoom launches AI Companion 2.0 with a major agent focus

Date:
Tue, 18 Mar 2025 16:52:00 +0000

Description:
Zoom wants its AI agents to boost productivity at work.

FULL STORY
======================================================================Zooms 
AI agents are coming to Meetings, Team Chat, Docs and more More than 45 
innovations have been made to boost productivity New features will be rolling 
out over the coming weeks 

Zoom has announced the next step in its agentic AI strategy with a range of 
new skills, agents and models coming to Zoom Workplace and Zoom Business 
Services. 

The company said the new releases will help its users get on with being more 
productive and strengthening their relationships with customers with the help 
of more autonomous AI tools . 

With the bold claim that over 45 new innovations have made it to Zooms 
portfolio, its agentic AI will cover apps like Zoom Meetings, Zoom Phone, 
Zoom Team Chat, Zoom Docs and Zoom Contact Center. Zoom AI Companion gets an 
agentic boost 

The platforms AI Companion, which gets a 2.0 version launch, will continue to 
serve as the vehicle for Zoom to implement agentic AI across its portfolio, 
just with helpful enhancements like reasoning and memory for decision-making, 
problem solving and learning. 

Zoom CPO Smita Hashim summarized: AI Companion is evolving from a personal 
assistant to being truly agentic. 

Besides the usual task action and orchestration functionalities of agentic 
AI, Zoom will also help workers manage their calendars and generate content. 

Later this spring, users will also be able to create and deploy customizable 
virtual agents for more contextual customer conversations, but theyll also be 
able to take action. Third-party agents such as the ServiceNow Now Assist 
agent and custom agents are also set to be supported soon. 

Agentic AI promises major boosts for things like detecting action items in 
meeting summaries with Zoom Tasks and extracting tasks from calls using the 
Zoom for Microsoft Teams app. Coming later in May, were also promised agentic 
AI for creating meeting agendas and also real-time summarization of meetings 
and phone calls. 

Its not just worker productivity thats set for improvements, though, because 
AI Companion for Workspace Reservation will recommend which days employees 
should go to the office based on scheduled meetings and teammates scheduled 
in-office days, with the agentic portion of Zooms AI proactively booking 
desks or Zoom Rooms. 

Were delivering value for our customers through AI agents and agentic skills 
that solve real customer problems, helping them connect, collaborate, and get 
more done, all within the Zoom platform our users trust and love, Hashim 
added. You might also like Check out the best AI writers available to use 
today Zoom reveals major rebrand  dropping video as it goes all-in on AI Weve 
listed the best productivity apps for a helpful boost



======================================================================
Link to news story:
https://www.techradar.com/pro/zoom-launches-ai-companion-2-0-with-a-major-agen
t-focus


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