Subj : AI doesn't understand British emotional tone - and its turning cu To : All From : TechnologyDaily Date : Thu Jul 17 2025 16:30:08 AI doesn't understand British emotional tone - and its turning customers off the technology Date: Thu, 17 Jul 2025 15:22:00 +0000 Description: AI is great for improving productivity, but many Brits are concerned that AI doesn't understand emotional tone or sensitive topics. FULL STORY ======================================================================More than two in three Brits say AI doesn't understand emotional cues Only 3% would trust AI with sensitive tasks We still prefer to talk to human agents New research has emerged suggesting that, while artificial intelligence does a great job of improving productivity in the workplace, it's not so good at adapting to regional differences. ServiceNow found that the UK is the most AI-skeptical country within EMEA, with more than two-thirds (69%) stating that AI chatbots fail to understand emotional cues like tone and frustration. Nearly as many (68%) noted that AI hasn't met expectations in the past five years, with only 55% believing AI will eventually detect emotions and bridge the human-machine gap. AI doesn't understand how humans speak yet The report uncovers how humans want to collaborate with AI rather than feel threatened by it, however so far it's proving not to be such a useful tool when it comes to personal issues. Only 3% would trust AI with emotionally sensitive tasks like closing a bank account after a death. This preference for a more human-centric approach has resulted in what ServiceNow describes as double standards although long hold times (59%) and information repetition (46%) are key pain points for customer service when speaking with human agents, many still prefer to speak with them over faster AI alternatives. The difference is even bigger among older generations, with younger consumers more likely to believe that AI could evolve and plug that gap. At the moment, AI's biggest value is in automating administrative tasks, like tracking packages and scheduling car services. ServiceNow EMEA President Cathy Mauzaize explained: "Consumers are done with disconnected service. AI must evolve to anticipate needs and work with human agents, not replace them." Looking ahead, the report calls for AI developers to factor in emotional awareness, focusing on human-machine collaboration. You might also like AI still isn't living up to its full potential for many business We've listed the best AI tools and best AI writers Get more done with the best productivity tools ====================================================================== Link to news story: https://www.techradar.com/pro/ai-doesnt-understand-british-emotional-tone-and- its-turning-customers-off-the-technology --- Mystic BBS v1.12 A47 (Linux/64) * Origin: tqwNet Technology News (1337:1/100) .