Subj : Slack gets even more access to your work chats to try and build b
To   : All
From : TechnologyDaily
Date : Thu Oct 02 2025 14:45:07

Slack gets even more access to your work chats to try and build better agents

Date:
Thu, 02 Oct 2025 13:19:21 +0000

Description:
Salesforce adds new agentic AI features to Slack to help you use unstructured 
conversation data.

FULL STORY
======================================================================Conversa
tional data is the gold of the agentic era, Salesforce says New upgrades 
allow Slack to use your unstructured conversations Salesforce is also using 
Anthropics MCP server 

Few companies have gone so publicly all-in on AI agents as much as 
Salesforce, and the company is now hoping that using agentic AI within its 
Slack online collaboration platform will help it compete with the likes of 
Microsoft Teams in new ways. 

The company explained that while AI agents rely on a strong data foundation, 
they thrive off further context, which they have lacked to a certain degree 
until now. 

Conversational data is the gold of the agentic era, yet its been locked away 
in unstructured messages and chats, largely out of reach for employees, let 
alone applications, Salesforce declared . Slacks agentic AI is getting a huge 
boost 

Salesforce is adding a new real-time search (RTS) API, a Model Context 
Protocol (MCP) server and improved developer tools to Slack to help it evolve 
from offering generic answers to producing more relevant and accurate 
responses. 

The RTS API unlocks unstructured conversational data within Slack via 
discussions, files and channels, so that AI tools can interact with customer 
data without having to formalize it into a structured export and store it 
securely elsewhere. 

With the MCP server (an open standard from Anthropic), Salesforce is also to 
standardize and simplify integrations across multiple enterprise systems for 
improved interoperability. 

For developers, an updated CLI improves the AI app/agent building process. 

By building AI-powered applications directly in Slack, developers and 
partners help organizations unify their tech stack  making Slack the 2% of 
your IT budget that maximizes the return on the other 98%, Salesforce wrote. 

With the upgrades, businesses can unlock the unstructured data theyve had all 
along for added intelligence, resulting in faster decision-making (37% 
quicker team insights and 36% faster customer responses) and boosted 
productivity (3x higher revenue growth per employee). You might also like 
Looking for an alternative? These are the best video conferencing tools 
Salesforce CEO says it cut 4,000 support jobs - and replaced them with AI 
Weve listed the best productivity apps



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Link to news story:
https://www.techradar.com/pro/slack-gets-even-more-access-to-your-work-chats-t
o-try-and-build-better-agents


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