NAME
    RT-Extension-Tags - Provides simple tagging using custom fields

DESCRIPTION
    This extension allows you to create tags using custom fields on tickets.
    RT has a custom field type that allows you to select multiple values
    with autocomplete from a list of values. This extension allows users to
    add new values (tags) that will then be added to the list of available
    autocomplete values for that custom field.

    The created tags become links to a search of all active tickets with
    that tag.

  Tag Custom Field
    The initdb step installs a Tag custom field by default along with the
    required condition, action, and scrip. The custom field is global as
    installed, but you can limit it to specific queues by editing the custom
    field configuration.

    If you want to use this functionality with a different custom field,
    create the custom field, then create a new scrip. You can use the
    provided "On Custom Field Change" condition as is. Then create a new
    action in the RT database using the same values as the provided "Add New
    CF Value" but change the Argument to the name of your new custom field.
    You can add this with a short initial data file, directly in the
    database, or using the helpful extension
    RT::Extension::AdminConditionsAndActions.

RT VERSION
    Works with RT 4.0, 4.2, 4.4

INSTALLATION
    perl Makefile.PL
    make
    make install
        May need root permissions

    make initdb
        Only run this the first time you install the module. Creates a
        global Tags custom field and adds the necessary scrip, action, and
        condition.

    Edit your /opt/rt4/etc/RT_SiteConfig.pm
        If you are using RT 4.2 or greater, add this line:

            Plugin('RT::Extension::Tags');

        For RT 4.0, add this line:

            Set(@Plugins, qw(RT::Extension::Tags));

        or add RT::Extension::Tags to your existing @Plugins line.

    Clear your mason cache
            rm -rf /opt/rt4/var/mason_data/obj

    Restart your webserver

AUTHOR
    Best Practical Solutions, LLC <modules@bestpractical.com>

BUGS
    All bugs should be reported via email to

        L<bug-RT-Extension-Tags@rt.cpan.org|mailto:bug-RT-Extension-Tags@rt.cpan.org>

    or via the web at

        L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-Tags>.

LICENSE AND COPYRIGHT
    This software is Copyright (c) 2016 by Best Practical Solutions, LLC

    This is free software, licensed under:

      The GNU General Public License, Version 2, June 1991


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