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   Apple Adds Chat Support to AppleCare Web Site

   Josh Centers

   Apple has streamlined its AppleCare Web site, (finally) adding a chat
   support option for when you just have a quick question and don't want
   to pick up the phone or drive to the nearest Apple Store.

   Here's how to access the new chat option. First, [1]visit the Apple
   Support Contact page and click the Get Started button.

   [2][tn_Apple-chat-step-one.jpg]

   Next, you'll be asked which product you need help with: Mac, iPod,
   iPhone, iPad, iTunes, Apps & Software, or something else. Click the
   appropriate subcategory, if prompted to continue. However, if you click
   iPhone or iPad, you go straight to the next screen.

   [3][tn_Apple-chat-step-two.jpg]

   [4][tn_Apple-chat-step-three.jpg]

   You'll then be asked to select what you're having an issue with. Click
   the issue category, then choose the appropriate issue from the menu.
   You'll have to supply the serial number for your device so that Apple
   knows that it's still covered by AppleCare. In the case of the iPhone,
   you can either enter it manually, or have Apple send a link to your
   phone by SMS or email that you can click to automatically identify your
   device.

   [5][tn_Apple-chat-step-four.jpg]

   [6][tn_Apple-chat-serial.jpg]

   Once you've jumped that hurdle, you'll be presented with a list of
   contact options, including chat, with an estimated wait time before
   someone responds and hopefully solves your problem within minutes.

   [7][tn_Apple-chat-step-five.jpg]

References

   1. http://www.apple.com/support/contact/
   2. http://tidbits.com/resources/2013-08/Apple-chat-step-one.png
   3. http://tidbits.com/resources/2013-08/Apple-chat-step-two.png
   4. http://tidbits.com/resources/2013-08/Apple-chat-step-three.png
   5. http://tidbits.com/resources/2013-08/Apple-chat-step-four.png
   6. http://tidbits.com/resources/2013-08/Apple-chat-serial.png
   7. http://tidbits.com/resources/2013-08/Apple-chat-step-five.png

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