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                   1Password App Zeroed Out by Failed Update

   Adam Engst

   My mother just called me to report that the 1Password icon had
   disappeared from her Mac's menu bar and that something was 'funny' with
   the app in her Applications folder, although she was still able to log
   in to sites in Google Chrome. As I was opening my own Applications
   folder so I could describe what it was supposed to look like, I was
   already mentally telling her to restart, assuming that 1Password had
   crashed in the background.

   Imagine my surprise, then, when I discovered that my 1Password app
   showed a circle with a backslash through it on its icon and occupied
   only 495 bytes on disk'the app package was empty except for what I
   presume was Finder metadata. That matched exactly what she
   described'and, needless to say, it wouldn't launch for either of us.

   Although I could have restored 1Password from my nightly backup, I
   figured the easiest course of action for my mother was to [1]download a
   new copy and install that. I ran through those steps quickly on my Mac
   so I could talk her through them as well. For both of us, the 1Password
   Installer resolved the issue, and all our logins were instantly
   available again.

   How could this have happened? I remembered updating 1Password earlier
   in the day (and my backup from last night contained the older version
   8.11.20), but my mother didn't recall manually triggering an update.
   Here's what I think is the key: because I have 'Install updates
   automatically' checked in 1Password > Settings > Advanced, 1Password
   had already downloaded my update, and I merely needed to give it the
   go-ahead by clicking Restart Now. Even if my mother hadn't done that, I
   could imagine her copy of 1Password installing the update automatically
   when she next relaunched the app or restarted the Mac.

   I can't think of any commonality between my 1Password installation and
   my mother's, so it's possible that others may encounter this issue as
   well. If your copy of 1Password has been zeroed out, simply download
   and reinstall it from the 1Password website, and all will be well
   again.

References

   Visible links
   1. https://1password.com/downloads/mac

   Hidden links:
   2. https://tidbits.com/uploads/2025/12/1Password-zeroed-out.png
   3. https://tidbits.com/uploads/2025/12/1Password-new.png
   4. https://tidbits.com/uploads/2025/12/1Passsword-restart-now.png

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