subj: sister delirium hallucinations
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Every time I get a call I think the end of the world is here, in
like my sister is dying,or some other travesty occurred. This
morning I started the oat meal, put it on burner set to high and
walked into another room. I got distracted and forgot what I was
doing in another room. Then the phone rang. and I jump over the
bed to try and get it before it stop ringing, but I was too
late. I called her back while moving the overflowing oatmeal off
one burner onto another that doesn't have oats all over it. This
is how it starts, everything comes at me at once. My sister
starts telling me she can't use her phone. I'm shocked because
we are talking on the phone she is saying isn't working.

The wild tail begins when I ask what happened. Her neighbor got
her phone and modified it. I try to us my over the phone tech
support skills to tell her how to reboot her phone. Lots of time
for that, right after she says the process to restart phone
doesn't work the call ends. I think OK good that worked. She
called me back a moment later but still her apps are greyed out.
At this point my babies are crying, my wife is trying to talk to
me, I'm in the middle of making us breakfast, and my sister is
in my ear. I can't pay attention to all of them. 

My sister tells me her neighbor got her phone. In her mind her
boyfriend must have dropped it outside, but didn't notice, and
then her neighbor got it, and he hacked it. 

In her story there is nothing said how she or her boyfriend
obtained her phone after it was hacked. The delusions always
stop short of the completeness. The stories are very similar to
anxiety concerns in a persons mind. Never a complete chain, just
short little ideas that don't finish or resolve. My sister says
isn't it possible if he had my phone he could have hacked it. I
tell her yes its possible but not probable. (delusions work
this way, on the realm of possible.)

So I do my best to figure out how to fix my sisters phone.
Thinking I know she did something to it, and as she gets more
and more agitated it gets more and more difficult to get her to
listen to how to resolve the phone issue. Her neighbor always
enters the troubleshooting steps. When I try to get her to focus
on the phone and not the neighbor she gets frustrated. She tells
me she can hear him stomping his feet and laughing. She says he
wants to see how smart you are if you can fix the phone. Which
is so odd to know my sister is the one thinking this. Its almost
an evil manipulation she is performing, her mind is the only one
coming up with her evil neighbor challenging me. She says he is
going to report me to work for helping my sister during work
hours, but supposedly he doesn't know where I work, nor does he
know I'm on leave.  

Eventually my wife figures out the likely cause of her problem.
A setting she tweaked through her alarms that put her into a
specific custom mode until the time she set, that prevents her
from using her applications. We walk her through the steps to
turn it off. I tell my sister, try and ignore your neighbor in
your mind. Then my sister says goodbye. No mention of how her
neighbor didn't hack her phone. I contemplate bringing this up
to her.