^"supposed to". A "supposed to" is a rule or expectation that
   perhaps you've broken, usually a social contract. When you break
   a "you were supposed to", the expected response from you is a
   feeling of guilt or shame or remorse, perhaps coupled with a
   promise to fix the situation immediately and then the action to
   fix it.

   In customer service, you don't need to feel the guilt or shame
   or remorse, but producing the promise and the action is a
   "supposed to".

   When you have pets and they beg for food, or a baby cries, you
   feel guilty because of a social contract between your pet and
   you and "you were supposed to feed me but now I am hungry"

   When you are a perfectionist in your own work/hobby - "you are
   your own worst critic": You have a list of supposed-to's that is
   long and complicated and perhaps is humanly
   physically/mentally/emotionally impossible to completely
   fulfill, always leaving you feeling guilty for not reaching the
   high marks you set for yourself.

   But the guilt caused by the "supposed-to" has a positive side.
   Shame that is turned into positive action, solves the dilemma
   and relieves the guilt.

   But guilt and shame and remorse that sits too long, gets
   corrupted into frustration and then corrupts into anger.

   Striking a balance between fulfilling the "supposed to" in your
   life (whether coming from within yourself or from the outside
   world) and times of no-guilt, I believe may be one of the keys
   to a happier life.

   Guilt-free? You may be a sociopath. Feeling some guilt sometimes
   is normal. Feeling no guilt sometimes is normal. But always
   feeling guilty and never feeling guilty are two extremes to
   watch out for within yourself.

   At least that's how I think things are supposed to be.^