Subj : I launched a CHAT with customer support
To   : Aaron Thomas
From : August Abolins
Date : Mon Jan 04 2021 12:27 am

Hello Aaron!

** On Sunday 03.01.21 - 17:50, Aaron Thomas wrote to August Abolins:

 AA>> The phone service is pretty good though, totally unlimited calls
 AA>> + texting within Canada, starting at the $25/mo entry point.

 AT> $25/month is excellent for the talk & text! I live in the states. We
 AT> don't see prices like that here. My wife pays $140 for 3 lines with
 AT> Tmobile, and we're able to use 1 of the lines in Canada (we visit there
 AT> sometimes) without roaming.

Take a look at https://www.freedompop.com/plans

It looks like the same operating model as luckymobile (owned by  
Bell)

We also have Chatr (owned by Rogers) and Public (owned by Telus)

All three have similar websites with similar options to use your  
existing the phone and just buying their SIM card to get started.

I really liked just buying a SIM card for $10 to get started to  
try it in the Blackberry Q10 - and activate the service all by  
myself.  I started with even a lower plan - just to test how the  
phone would work in my rural/remote location.


 AT> But customer support is important. If they leave you hanging because they
 AT> don't care, that's got to be part of the explanation for the low rates.

Most of the time luckymobile is fine. I've never had a phonecall  
issue (but then, I have only used the phone service to call  
myself most of the time - I've only called 3 other people, max)   
I text to one person I can trust, and that's about it.  I only  
had issues with their "service-pass" option to top-up and  
continue with full speed mobile data. That  system is just  
broken. Instead, I just monitor my useage and try to never reach  
the quota too soon.  I can wait a few days for the next billing  
cycle to kick in; then the full speed returns immediately.

I've been frustrated when I was unable to reach a human in  
customer support after a certain time in the evening or on the  
weekend to resolve the mobile data throttling issue the first  
time it happened.


 AT> Aside from that one mishap, have they been good to you otherwise?

Correct.  I've always had my service-pass payments refunded.

I certainly don't exploit all the free calling features at all.  
Call forwarding is pretty cool if I wanted to redirect the  
cellnumber to someone else's phone, for example. I can hide my  
phone number.  All those features are selectable right on the BB  
Q10 and do not require special call-ins to enable and disable.

Maybe freedompop can work for you!
--
  ../|ug

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