A Bullshit Job
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I don't like contacting support teams because of the "help" I get from
there. They cannot do anything for me that I cannot do myself.
One good example is the phone-call I have received from Amazon following
a complaint I had sent them about their multi-factor authentication.
A few day after I had sent the complaint a dude called, asked me for
some details and then sent me a link to a site. Now, to use the link I
had to copy a link sent to my cell phone by SMS. That's exactly what I
had never wanted to do!
Now, I want to upgrade an old Acer Aspire 5750 laptop's BIOS. So, in the
manufacturer's site I see that the latest version I can download from there
is from 2013. I want the latest version. I cannot get it even from Insyde,
the BIOS manufacturer's site. So, I had found the way to send them an e-mail,
and received a reply from them. The reply is unsatisfying. It contains a link
to a page in which I should fill in the serial number or SNID to proceed,
But the SNID gets rejected, and I cannot fill in the model.
Even if I succeeded filling in the SNID, I'm afraid I will get into the
same BIOS firmware download page.
Getting help from the support team is like using the site with no help,
but more difficult.

Congrats, support team member - you have a bullshit job.